AI & Automation · WhatsApp Chatbot
WhatsApp chatbots for UAE businesses: Every WhatsApp answered in seconds. On your number, at any hour.
Last updated By Muhammad Raza
- Best for
- Businesses in Dubai and the UAE that get more WhatsApp messages than the team can answer quickly, at any hour.
- Setup
- Live in 2 days
In the UAE, customers don't fill in contact forms. They WhatsApp you, and they expect an answer before they've put the phone down. SARZ builds WhatsApp chatbots for businesses in Dubai and the UAE. The bot replies on your own business number in seconds, answers common questions, qualifies leads and books appointments around the clock, then hands over to your team when a person is needed. It's built on the WhatsApp Business API.
Why it works.
- 01Replies on your own WhatsApp number in seconds.
- 02Answers FAQs, qualifies leads, books appointments and sends reminders.
- 03Hands the chat to a person the moment one is needed.
- 04Rule-based or AI, depending on what your customers ask.
- 05Nothing for customers to download. It's just WhatsApp.
From call to live.
- 01A short call about what customers message you about.
- 02We map the questions, the flows and when a person takes over.
- 03The chatbot is built and connected to your WhatsApp number.
- 04Every flow is tested on real phones before launch.
- 05It goes live, and we refine it with real conversations.
Guides
All insights →
WhatsApp chatbots3 min read
WhatsApp bot or AI chatbot? Why ours deliberately isn't an AI
When a UAE business should use a rule-based WhatsApp bot, when an AI chatbot is worth it, and why the bot in SARZ Command deliberately isn't a language model.
23 October 2026

WhatsApp chatbots4 min read
WhatsApp Business API in the UAE: costs, providers and setup (2026)
How the WhatsApp Business API is priced in the UAE since Meta's per-message model, what's free, what changed on 1 October 2026, and how to set it up.
22 October 2026
Questions, answered.
What is a WhatsApp chatbot?
An automated assistant that replies to customers on your business WhatsApp number. It answers common questions, collects details, qualifies leads and books appointments at any hour, then hands the conversation to a person when one is needed.
How does a WhatsApp chatbot work?
It runs on the WhatsApp Business API. When a customer messages your number, the bot reads the message, follows the flow designed for your business, such as menus, questions or bookings, and replies instantly. Conversations and leads can be passed on to your team or your other tools.
What is the difference between a rule-based and an AI chatbot?
A rule-based chatbot follows set menus and answers, which is predictable and works well for simple questions. An AI chatbot understands free-text messages and replies in natural language. We recommend whichever fits how your customers actually message you.
Can the chatbot hand over to a real person?
Yes. A good chatbot knows its limits. Flows are designed so complex questions, complaints and high-value leads go to a person on your team.
Do I need the WhatsApp Business API or the WhatsApp Business app?
A proper chatbot needs the WhatsApp Business API. The free WhatsApp Business app only supports simple automatic replies. The set-up and what it involves are explained before we start.
Put our names on it.
Seven short questions. A reply within 24 hours with next steps. Live in 2 days.