SARZ Command for technical services and maintenance companies in the UAE
Every job, every technician, every dirham, accounted for.
SARZ Command runs a UAE technical services company, from AC and MEP to fit-out, cleaning and facility management, in one system: enquiries, quotes, work orders through your own stages, job documents, on-site cash and VAT invoices. Technicians use it on their phones; the owner sees every job and every dirham.
The chase
What you’re chasing today.
- Jobs booked on WhatsApp and forgotten until the customer calls back angry.
- Cash collected on site that takes days to reach the bank, if it's tracked at all.
- Completed jobs that never get invoiced.
- No clear picture of which technician or contract actually makes money.
A day on SARZ Command
Your day, work order by work order.
Set up with your own stages: Requested → Scheduled → On site → Completed → Invoiced.
- 01
SalesA building manager reports a fault on WhatsApp. It's logged in seconds, with a response timer so it can't sit unanswered.
- 02
OperationsThe work order is scheduled and moves through your stages, from requested to on site to completed.
- 03
OperationsThe technician uploads photos and sign-off from their phone; the job's checklist shows what's still needed.
- 04
AccountsCash collected on site is logged as awaiting deposit until it's banked.
- 05
AccountsCompleted jobs are invoiced in one click, and a rule flags anything completed but not invoiced.
- 06
OwnerThe owner sees open work orders, cash, receivables and margin by contract and technician.
Requested
- WO-311 · AC not cooling
- WO-312 · Leak, kitchen
Scheduled
- WO-308 · Quarterly PPM
On site
- WO-305 · DB fault
Completed
- WO-301 · Fit-out snag list
Lead features
Built for how technical services and maintenance companies work.
Job stages and stage board
LiveEvery job through its stages on a drag-and-drop board, a table with saved filters or a map.
- Helps
- Operations, Manager
- Why it’s better
- One live status instead of five versions of a spreadsheet.
20-second phone capture
LiveLog a call or a walk-in from your phone in about twenty seconds.
- Helps
- Sales
- Why it’s better
- Fast enough that people actually do it.
Cash collected in person
LiveCash a salesperson or technician collects is tracked as awaiting deposit until it's banked.
- Helps
- Accounts, Sales, Owner
- Why it’s better
- Field cash is a real UAE problem; generic CRMs don't track it.
Automatic document checklists
LiveThe right checklist for every job; uploads are marked received, verified or rejected, all in a searchable vault.
- Helps
- Operations
- Why it’s better
- Nothing goes out with a document missing.
Tasks and automatic follow-ups
LiveManual tasks plus rules: a quote unanswered for 48 hours, documents missing before a deadline, an invoice 7 days overdue, delivered but not invoiced, a contract expiring.
- Helps
- Sales, Operations, Accounts
- Why it’s better
- The system remembers the follow-up, so people don't have to.
Response timers
LiveEvery new enquiry gets a timer that turns amber at 15 minutes and red at 30, so nobody is left waiting.
- Helps
- Sales, Manager, Owner
- Why it’s better
- Speed to reply is visible to everyone, live.
AED tax invoices with 5% VAT
LiveUAE tax invoices in AED with 5% VAT and your TRN, in one click from the job.
- Helps
- Accounts
- Why it’s better
- Invoicing lives with the job, so nothing delivered goes unbilled.
The core modules (enquiries, quotes, jobs, customers, WhatsApp, finance, team and reports) are set up with your own stages and terms.
See it running
A guided demo on your own process. Set up for your business, run for you.
Questions, answered.
What is field service management software?
It's software that runs jobs done at customers' sites: taking requests, scheduling technicians, tracking each job's status, capturing what was done and invoicing it. SARZ Command does that alongside your CRM, WhatsApp, cash and VAT invoicing, in one system.
Can technicians use it on their phones?
Yes. Every desk works on a phone with a bottom menu per role, so technicians and supervisors can update work orders, upload photos and documents, and log cash collected on site.
Can it track cash collected on site?
Yes. Cash a technician collects is recorded as awaiting deposit until it's banked, so you always know whose cash is still out and nothing disappears between the site and the bank.
Can we use our own job stages?
SARZ Command is set up with your own stages and terms (for example requested, scheduled, on site, completed), so the system matches how your company already works rather than forcing a generic process.
Does it stop completed jobs going uninvoiced?
Yes. Invoices are raised from the job in one click, and an automatic rule flags work that's delivered but not invoiced, so it doesn't slip through.
Every work order on one screen. No chasing.
Book 20 minutes. We’ll walk through SARZ Command with your own business in mind, and you’ll know whether it fits.