Terms, before the signature.

sarz.ae is run by RZ Webworks, trading as SARZ, Dubai trade licence No. 1657875, based in Dubai, United Arab Emirates. When these terms say “SARZ”, “we” or “us”, they mean RZ Webworks. “You” means anyone using the site, and the business they act for.

These terms do two jobs:

• Sections 02 to 05 and 11 to 15 are the terms for using this website. By using it, you accept them. If you don’t, please don’t use the site.
• Sections 06 to 10 summarise how a paid engagement with SARZ works, so you know what to expect before you sign. They aren’t a contract on their own.

Every engagement is governed by a written service agreement signed by both sides. If anything on this page differs from your signed agreement, the agreement wins. How we handle personal data is in our privacy policy.

You’re welcome to browse, read, share links and contact us. When you do, please don’t:

• break the law, or use the site to harm, mislead or harass anyone;
• try to get into parts of the site, its server or its accounts that aren’t meant for you, or test them for weaknesses without our written permission;
• interfere with how the site works, overload it, or spread malicious code through it;
• send spam, automated or bulk submissions, or someone else’s details through our forms without their permission;
• copy the site, its design or its content in bulk, scrape it, or pass our work off as yours.

Misusing computer systems is a crime in the UAE under the Cybercrimes Law (Federal Decree-Law No. 34 of 2021). If someone misuses the site, we may block their access and report it.

• General information, not advice. Our articles, FAQ and service pages explain how things work in general. They aren’t legal, tax, financial or other professional advice for your situation. Where a law or official rule matters, check the official source we cite, or ask a qualified adviser.
• Kept accurate, not frozen. We check what we publish and correct mistakes when we find them, but rules, platforms and our services change. Each article shows when it was last checked.
• Case studies and demos. Case studies describe real work as it was at the time. The live demos run on sample data, not real customers’ data, and may change or go offline.
• No offer to the public. Nothing on the site is an offer you can accept. Scope, timing and fees are set only in a written proposal and agreement.

The site’s design, code, writing, images, video and the SARZ name and wordmark belong to RZ Webworks, or to the people who licensed them to us. Work we show from client projects is shown with the client’s permission, and the client owns what they own under their agreement with us.

You may view the site, share links to it and quote short passages with a credit and a link. Anything more, such as reusing our designs, copy, images or code, needs our written permission. Ask at hello@sarz.ae.

• An enquiry commits nobody. Sending a form, a message or booking a demo doesn’t create a contract, and we’re free to decline work.
• A proposal is an invitation. A proposal or quote describes what we’d do. It becomes binding only when it’s part of a written agreement signed by both sides.
• Signing can be electronic. Agreements can be signed on a tablet or through an e-signature link. Under the UAE Electronic Transactions and Trust Services Law (Federal Decree-Law No. 46 of 2021), electronic signatures and records have legal effect.
• Tell us the truth. Please give accurate details, and only send information you’re allowed to share.

A summary of the principles in our service agreement. Your signed agreement sets out the exact scope, timings and terms for your project.

Agreement, fees and terms

• Every engagement starts with a written service agreement that lists the services you’ve chosen.
• Fees are in UAE dirhams (AED) and exclude VAT, which is added at the applicable rate where it applies.
• Third-party costs, such as domains, app-store accounts, messaging, telephony, AI usage and ad spend, are billed as your agreement sets out. Where we can, those accounts are opened in your name.
• One-time work (a website, an app, a brand) ends when it’s delivered and accepted.
• Monthly services run in 3-month terms that renew automatically. Either side can end one with 30 days’ written notice, taking effect at the end of the current term.
• If an invoice goes unpaid well past its due date, we may pause the affected services after giving written notice.

Who owns what

Delivery, support and the end of an engagement

• 7 days to test. When we deliver a build, you have 7 days to test it and tell us in writing about anything that doesn’t match the agreed scope, and we’ll fix it. It counts as accepted when the 7 days pass without a report, or when you start using it live.
• We need you too. We rely on you for content, access, approvals and timely answers. Delays on either side can move delivery dates.
• Changes in writing. Work outside the agreed scope needs both sides’ written agreement, and may change the fee and the timeline.
• Support hours. Where support is included, it runs by WhatsApp and email, Monday to Friday, 9am to 6pm Dubai time.
• Confidential both ways. Each side keeps the other’s confidential information secret and uses it only for the work.
• Your data at the end. When an engagement ends, we export your data on request in a standard format, and delete it 60 days after the end unless the law requires us to keep it.
• Portfolio. We may name you and show non-confidential parts of the work in our portfolio, unless you tell us not to. We publish a testimonial only with your approval.

We do the work with reasonable skill and care, and we put our names on it. But some outcomes depend on people and platforms we don’t control. Unless your agreement sets a specific target, we don’t guarantee:

• search rankings, traffic, or mentions in AI answers;
• numbers of leads, calls, meetings, appointments or sales;
• open, click or reply rates, followers, reach or engagement;
• approval by the App Store, Google Play, Meta or any other platform;
• that a name or logo can be registered as a trademark.

Much of what we build runs on other companies’ platforms: Meta and the WhatsApp Business Platform, telephony carriers, AI model providers, Shopify and other e-commerce platforms, payment providers, email platforms such as Klaviyo, and the Apple and Google app stores.

• Each platform has its own terms and policies, which you and we both have to follow. Their terms bind you directly where you hold the account.
• Platforms can change features, prices or rules, suspend accounts, or go down. We aren’t responsible for their decisions or outages, but we’ll help you respond.
• Payments to your business go through your own payment provider account. We never hold or handle your customers’ money.

• AI can be wrong. AI receptionists, chatbots and assistants can misunderstand a request or give an inaccurate answer. Their answers aren’t legal, financial, medical or other professional advice. Check important answers before relying on them.
• Good answers need good sources. The AI answers from the information you supply or approve. Keeping it accurate and up to date is your responsibility, and we help.
• Not for emergencies. An AI receptionist is not an emergency line and can’t replace one.
• Telling people. Callers and customers should know when they’re talking to an automated system and when a call is recorded. As the business they’re dealing with, you’re responsible for those notices, and we build them in.
• Where your material goes. What you put into an AI system is processed by the AI providers we use, which we’ll name on request. Don’t upload anything you aren’t allowed to share with them.

When we run telemarketing, AI calling, outreach or email marketing for you, the campaign has to follow the law, including the UAE telemarketing rules (Cabinet Resolution No. 56 of 2024), the Personal Data Protection Law and the rules of each country we contact. In practice:

• you confirm that any contact lists you give us were collected lawfully, and that email contacts agreed to hear from you;
• you approve the scripts, messages and offers before anything goes out;
• calls stay within the legal calling hours, skip numbers on the Do Not Call Register, and open by saying who’s calling and why;
• every message offers a way to opt out, and opt-outs are honoured;
• calls may be recorded for quality and reporting, with notice at the start of the call, and recordings are kept for 90 days;
• we may pause a campaign we reasonably believe breaks the rules, and we’ll tell you straight away.

For these campaigns you’re normally the controller of the contacts’ data, and we’re your processor. Our privacy policy explains what that means.

• The website. We provide this site and its content as they are, for general information. As far as UAE law allows, we aren’t liable for loss that comes from relying on general information here, or from the site being unavailable for a while.
• Paid work. For an engagement, liability is set out in the signed agreement, including a limit on the total amount and an exclusion of indirect loss such as lost profit.
• What we never exclude. Nothing in these terms or in any agreement limits or excludes liability for fraud, gross negligence or deliberate wrongdoing, or any other liability that UAE law doesn’t allow to be limited or excluded.
• Your legal rights stay. Nothing here takes away rights you have under UAE law that can’t be waived, including under the Consumer Protection Law (Federal Law No. 15 of 2020) where it applies.
• Events outside anyone’s control. Neither side is responsible for delays caused by events it can’t reasonably control, such as platform outages, internet or power failures, or government action.

The site links to other websites and services, such as WhatsApp, Instagram, LinkedIn, our clients’ websites and the official sources our articles cite. We don’t control them and aren’t responsible for their content, terms or privacy practices.

We may update these terms when the site, our services or the law change. We’ll change the date at the top when we do. The version on this page when you use the site is the one that applies. Changes here never change a signed agreement: that takes a written amendment signed by both sides.

• These terms, and every SARZ agreement, are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.
• If something goes wrong, tell us first. We’ll try to settle it by talking in good faith, normally within 30 days.
• If that doesn’t work, either side can take the dispute to the courts of Dubai.
• If any part of these terms is found invalid, the rest still applies.
• These terms are written in English. If they’re translated, the English version applies as far as the law allows.

Questions about these terms: email hello@sarz.ae. About a project, the contact page is quicker. About your data, see the privacy policy.

Operated by

RZ Webworks, trading as SARZ

Dubai trade licence No.

1657875

Based in

Dubai, United Arab Emirates

Email

hello@sarz.ae

Signed, SARZ.

SARZ is operated by RZ Webworks, Dubai, United Arab Emirates · Licence No. 1657875